Shipping Policy

Last Updated: November 11, 2026

At nerluxa, we understand that receiving your order in a timely and convenient manner is an important part of the shopping experience. We aim to provide straightforward shipping arrangements and clear delivery information so that customers can shop with confidence.

This Shipping Policy explains our available delivery options, shipping fees, estimated delivery periods, order preparation procedures, tracking arrangements, and how we handle shipping-related concerns.

Our online store is operated by Shantou Little Superstar Brand Management Co., Ltd.

Please review the following information before completing your purchase.

1. Available Shipping Options

nerluxa currently offers two shipping methods for eligible orders. Both options are available for all products, subject to the delivery destinations supported by our store.

1.1 Free Shipping

Customers placing orders of $39.00 or more are eligible for free shipping.

The applicable conditions are:

  • Shipping Fee: Free.

  • Minimum Order Amount: $39.00.

  • Estimated Delivery Time: 10–15 business days.

  • Product Coverage: All products.

No standard shipping fee will be charged for orders that qualify for this shipping option under our current shipping arrangements.

1.2 Standard Shipping

For orders that do not meet the free shipping requirement, standard shipping is available at the following rate:

  • Shipping Fee: $3.99.

  • Applicable Order Amount: $0.00–$38.99.

  • Estimated Delivery Time: 10–15 business days.

  • Product Coverage: All products.

The applicable shipping method and charge will be displayed during checkout based on your order details and delivery destination.

Please review the final order summary before completing payment.

2. Free Shipping Eligibility

We provide free shipping for eligible purchases with an order amount of $39.00 or above.

Our current shipping fee structure is as follows:

  • Orders of $39.00 and above: Free Shipping.

  • Orders from $0.00 to $38.99: Standard Shipping at $3.99.

Customers who meet the free shipping requirement can select the applicable free delivery option during checkout.

For purchases below the qualifying amount, the standard shipping charge of $3.99 applies.

The available shipping option and applicable fee will be reflected in your shopping cart or checkout summary.

Any special promotions or additional shipping conditions displayed during checkout will apply according to their stated requirements.

3. Estimated Delivery Time

Our current estimated delivery timeframe is the same for both available shipping methods.

Shipping Method Shipping Fee Estimated Delivery
Free Shipping Free 10–15 business days
Standard Shipping $3.99 10–15 business days

The stated delivery period is an estimate and should not be interpreted as a guaranteed arrival date.

Actual delivery times may vary depending on several factors, including:

  • Delivery destination.

  • Transportation and logistics arrangements.

  • Shipping carrier operations.

  • Public holidays.

  • Weather conditions.

  • Customs procedures, where applicable.

  • Other circumstances that may affect shipment movement.

Please also note that order preparation and shipping transit are separate stages. Any applicable preparation time should be considered separately from the estimated delivery period.

We recommend allowing sufficient time for your order to complete the preparation and delivery process.

4. Order Processing and Shipment Preparation

After an order has been submitted and payment has been confirmed, it will proceed through our applicable order verification and preparation procedures.

This process may include:

  • Reviewing the submitted order information.

  • Confirming product availability.

  • Checking the selected product options and quantities.

  • Preparing the purchased products.

  • Arranging shipment through the applicable delivery service.

Please ensure that your shipping and contact details are correct before submitting your order.

Our current shipping settings specify an estimated delivery period of 10–15 business days. A separate fixed order processing timeframe has not been specified.

If additional information is required to complete your purchase, our customer support team may contact you using the details provided during checkout.

5. Shipping Destinations

Shipping availability depends on the destinations and delivery zones currently supported by our online store.

The shipping methods and corresponding charges available for your address will be displayed during checkout.

If you cannot find an available shipping option for your delivery location, please contact our customer support team before placing your order.

We recommend confirming that your destination is supported and that all delivery information is complete before submitting payment.

6. Delivery Address Requirements

Customers are responsible for providing accurate and complete delivery information when placing an order.

To help avoid unnecessary delivery problems, please check the following details carefully:

  • Recipient's full name.

  • Street address.

  • Apartment, building, or unit number, where applicable.

  • City and state or province.

  • Postal or ZIP code.

  • Country or region.

  • Contact information.

Incomplete or inaccurate delivery details may cause shipment delays, unsuccessful delivery attempts, or other transportation complications.

If you discover an error after placing your order, please contact us as soon as possible.

We will review whether the requested correction can be accommodated according to the current order processing and shipping status.

Please note that address modifications cannot be guaranteed once an order has entered processing or has been dispatched.

7. Order Tracking

When tracking information becomes available after dispatch, relevant shipment details may be provided through our available order notification system or by email.

Customers can use the tracking information to monitor their package during transportation.

Please understand that tracking updates may not appear immediately after dispatch. The shipping carrier may require additional time to receive, scan, and update the shipment information.

If you have not received tracking information or notice that your tracking status has not changed for an extended period, please contact our customer support team.

To help us review your inquiry, please provide:

  • Your order number.

  • The email address used during checkout.

  • Your tracking number, if available.

  • A brief explanation of the issue.

Our team will review the available shipment information and assist with the appropriate next steps.

8. Delayed Shipments

Although we make reasonable efforts to support timely delivery, unexpected circumstances may affect the estimated arrival of an order.

Potential reasons for delivery delays include:

  • Transportation or logistics disruptions.

  • Shipping carrier operational delays.

  • Severe weather conditions.

  • Public holidays and peak shopping periods.

  • Customs inspections or clearance procedures, where applicable.

  • Incomplete or inaccurate delivery information.

  • Unexpected events beyond our reasonable control.

The estimated delivery period is provided as a general reference and does not guarantee arrival on a specific date.

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking details, if available.

We will review the available shipment information and help determine the appropriate next steps.

9. Missing, Lost, or Undelivered Packages

If your package has not arrived or its tracking status indicates an unexpected delivery issue, please contact our customer support team.

Before submitting an inquiry, we recommend checking your delivery location and confirming whether someone else may have accepted the package on your behalf.

If the package is still missing, please provide:

  • Your order number.

  • Your tracking number, if available.

  • The email address used during checkout.

  • A description of the delivery concern.

Our team will review the available shipping records and assist with the investigation.

If a package is confirmed to be lost or undelivered, we will assess the circumstances and discuss an appropriate resolution in accordance with applicable laws and our store policies.

10. Damaged, Defective, or Incorrect Deliveries

We make reasonable efforts to ensure that orders are prepared according to the relevant purchase information.

If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer support team as soon as reasonably possible.

To help us understand the issue, please provide:

  • Your order number.

  • The name or description of the affected product.

  • A clear explanation of the problem.

  • Photographs or videos showing the issue, where available.

  • Photographs of the shipping packaging, if relevant.

Our team will review the information and explain the appropriate next steps.

Depending on the circumstances and applicable consumer protection requirements, an appropriate resolution may include a replacement, authorized return, refund, or another suitable remedy.

If a return is required because of an error on our part or a qualifying product issue, nerluxa will cover the applicable return shipping costs.

For complete after-sales information, please refer to our Return & Refund Policy.

11. Order Changes and Shipping Address Corrections

If you need to update your order details or correct your shipping address, please contact our customer support team as soon as possible.

We will review your request based on the current order status.

Before dispatch, we will assess whether the requested modification can be accommodated.

After an order has been handed over to the shipping carrier, changes may no longer be possible through our standard procedures.

Any delivery address modification requested after dispatch may also depend on the carrier's available services and procedures.

For this reason, we encourage customers to verify all order and delivery details before completing checkout.

12. Shipping Fees and Additional Charges

The shipping charges applicable to your purchase are based on the shipping options configured for our online store.

Our current rates are:

Free Shipping

  • Orders of $39.00 and above.

  • Shipping Fee: $0.00.

Standard Shipping

  • Orders from $0.00 to $38.99.

  • Shipping Fee: $3.99.

Both shipping methods have an estimated delivery period of 10–15 business days and apply to all products, subject to destination availability.

Any applicable taxes or additional charges will be displayed during checkout where required.

Depending on the destination, customs duties, import taxes, or other charges may be imposed by the relevant authorities.

Where applicable, such charges are determined by the relevant authorities and are separate from the shipping fees displayed by our store.

Customers should review the final checkout summary and any applicable local import requirements before completing their purchase.

13. Returns Related to Shipping Issues

If your order arrives damaged, defective, incomplete, or different from the product you purchased, please contact our customer support team for assistance.

Our standard return shipping arrangements are:

  • Personal preference returns: Customers are responsible for applicable return shipping costs.

  • Damaged or defective products: nerluxa covers applicable return shipping costs when a return is required because of a qualifying product issue.

  • Incorrect products: nerluxa covers applicable return shipping costs when the issue results from an error on our part.

Eligible products may be returned within 30 calendar days after delivery, subject to the applicable return conditions.

All return requests must be reviewed and authorized by our customer support team before products are shipped back.

For complete eligibility requirements and refund procedures, please review our Return & Refund Policy.

14. Customer Responsibilities

To support a smooth delivery experience, customers are encouraged to:

  • Provide accurate and complete shipping information.

  • Verify the delivery address before completing payment.

  • Review the available shipping methods and applicable fees.

  • Monitor available tracking information.

  • Contact us promptly if a delivery concern arises.

  • Keep relevant order confirmations and shipping records.

  • Provide accurate information when reporting a shipping issue.

Following these steps can help reduce unnecessary delivery complications and make it easier for our team to assist when needed.

15. Updates to This Shipping Policy

We may revise this Shipping Policy periodically to reflect changes in our shipping arrangements, delivery services, business operations, or applicable legal requirements.

Any updated version will be published on this page together with a revised Last Updated date.

We encourage customers to review this policy periodically to remain informed about our current delivery arrangements.

Nothing in this policy is intended to exclude, restrict, or override mandatory consumer rights or legal protections available under applicable laws.

16. Contact Us About Shipping

If you have questions about shipping fees, delivery estimates, order tracking, delayed packages, or other delivery-related matters, please contact our customer support team.

Our official business information is provided below:

Brand Name: nerluxa

Legal Company Name: Shantou Little Superstar Brand Management Co., Ltd.

Customer Service Email: service@nerluxa.com

Business Phone: +86 754-88992761

Business Address:

Room 502, Xinxing Building, Building 1, Longtou Industrial Zone, Longhua Subdistrict, Longhu District, Shantou City, Guangdong Province, China.

When contacting us about an existing purchase, please include your order number and the email address used during checkout.

Our team will review your inquiry and provide the appropriate assistance.

Thank you for choosing nerluxa. We appreciate your trust and look forward to providing you with a convenient and reliable shopping experience.