Terms of Purchase

Last Updated: November 11, 2026

1. Introduction

Welcome to nerluxa!

These Terms of Purchase explain the conditions and procedures that apply when you place an order through our online store.

Our store is operated by Shantou Little Superstar Brand Management Co., Ltd.

Throughout these Terms, "nerluxa," "we," "us," and "our" refer to the brand and the company operating this store. "Customer," "you," and "your" refer to individuals who browse, purchase, or otherwise interact with our products and shopping services.

By submitting an order through our website, you acknowledge that you have reviewed and agree to the purchase conditions described in this document, together with our applicable store policies.

These Terms are intended to provide clear information about the purchasing process, payment arrangements, order fulfillment, delivery, and after-sales procedures.

Please read the following provisions carefully before completing your purchase.

2. Product Information and Selection

We aim to provide customers with useful and accurate information about the products available in our online store.

Product listings may include:

• Product names and descriptions.

• Product photographs and illustrations.

• Specifications and relevant features.

• Available sizes, colors, or other options, where applicable.

• Displayed prices.

• Other information relevant to purchasing decisions.

We make reasonable efforts to ensure that product information is presented clearly.

However, minor differences in product appearance may occur because of lighting conditions, photography, display settings, or individual screen characteristics.

Customers are encouraged to review the product description, specifications, and available options before placing an order.

If you have questions about a product, please contact our customer support team before completing your purchase.

3. Product Prices and Pricing Information

All product prices are displayed on the relevant product pages and during checkout.

The applicable purchase amount will depend on the products selected, quantities ordered, shipping method, and any applicable taxes or additional charges.

Our store may update product prices from time to time to reflect changes in product availability, business operations, or promotional arrangements.

A price change made after an order has been successfully confirmed will not automatically change the agreed purchase price of that order, except where a correction is necessary because of an obvious pricing error or another circumstance permitted by applicable law.

If a significant pricing error affects a submitted order, we will review the circumstances and contact the affected customer regarding an appropriate resolution.

Any applicable taxes, duties, or additional charges will be presented during checkout where required.

Customers are responsible for reviewing the final order summary before submitting payment.

4. Order Placement

Customers may place orders by selecting products from our website and completing the available checkout procedures.

To submit an order, you may be required to:

1. Select the products you wish to purchase.

2. Choose the applicable product options and quantities.

3. Add the selected items to your shopping cart.

4. Review your shopping cart.

5. Provide accurate contact and delivery information.

6. Select an available shipping method.

7. Choose a supported payment method.

8. Review the final purchase summary.

9. Submit your order and complete payment.

Before confirming your purchase, please carefully check all order details.

You are responsible for ensuring that the information provided during checkout is accurate and complete.

Errors in product selection, quantities, contact details, or delivery addresses may affect the processing and delivery of your order.

If you notice an error after submitting your purchase, please contact us as soon as possible.

5. Order Confirmation and Acceptance

After an order has been submitted successfully, an order acknowledgment or confirmation message may be sent to the email address provided during checkout.

This message confirms that we have received your order information.

Order processing and acceptance may remain subject to payment verification, product availability, and applicable order review procedures.

We reserve the right to review an order before proceeding with fulfillment when reasonably necessary, including circumstances involving:

• Payment authorization or verification issues.

• Product availability limitations.

• Incomplete or inaccurate order information.

• Suspected fraudulent transactions.

• Unusual purchasing activity.

• Obvious pricing or listing errors.

• Other legitimate operational or legal concerns.

If we are unable to fulfill an order, we will notify the affected customer and explain the available resolution.

If payment has already been collected for an order that cannot be fulfilled, an applicable refund will be arranged in accordance with applicable law and our payment procedures.

6. Payment Terms

Customers must complete payment using one of the payment methods made available during checkout.

By submitting payment, you confirm that:

• You are authorized to use the selected payment method.

• The payment information provided is accurate.

• You authorize the applicable payment provider to process the transaction.

• You agree to pay the final amount displayed during checkout.

Payment transactions may be subject to verification, security checks, and processing procedures established by the relevant payment provider.

If a transaction is declined, cannot be verified, or is otherwise unsuccessful, the order may not proceed through our standard fulfillment procedures.

For your protection, please do not share payment passwords, security codes, or other confidential financial information through ordinary email communications.

If you experience a payment issue, please contact our customer support team for assistance.

7. Shipping Options and Fees

nerluxa currently provides two shipping options for eligible orders.

The applicable shipping fee is determined by the order amount and the available delivery options displayed during checkout.

7.1 Free Shipping

Orders of $39.00 or more qualify for free shipping under our current shipping arrangements.

The applicable details are:

• Shipping Fee: Free.

• Minimum Order Amount: $39.00.

• Estimated Delivery Time: 10–15 business days.

• Product Coverage: All products.

7.2 Standard Shipping

For orders between $0.00 and $38.99, standard shipping is available at the following rate:

• Shipping Fee: $3.99.

• Applicable Order Amount: $0.00–$38.99.

• Estimated Delivery Time: 10–15 business days.

• Product Coverage: All products.

The available shipping option and applicable charges will be displayed in your shopping cart or at checkout.

Please review the final shipping selection and total amount before completing payment.

For further information about shipping arrangements, please refer to our Shipping Policy.

8. Order Processing and Fulfillment

After payment has been successfully submitted, orders will proceed through our applicable verification and preparation procedures.

These procedures may include:

• Reviewing purchase information.

• Checking product availability.

• Verifying transaction details.

• Preparing the selected products.

• Arranging shipment through the applicable delivery service.

We aim to process orders responsibly and arrange shipment as efficiently as reasonably possible.

Please note that the order preparation stage is separate from the shipping transit period.

Our currently published estimated delivery period is 10–15 business days for both shipping options. A separate fixed order processing timeframe has not been specified.

If additional information is required to complete your order, we may contact you using the contact details provided during checkout.

9. Shipping Address and Delivery Information

Customers are responsible for submitting complete and accurate delivery information.

Before completing a purchase, please verify:

• Recipient's full name.

• Street and building address.

• Apartment or unit number, where applicable.

• City and state or province.

• Postal or ZIP code.

• Country or region.

• Contact information.

Incomplete or incorrect delivery information may result in transportation delays, unsuccessful delivery attempts, or other shipping complications.

If you identify an error in your delivery information after placing an order, please contact us immediately.

We will review whether an address correction can be accommodated based on the current processing and shipping status.

Once an order has been handed over to the shipping carrier, address modifications may no longer be possible through our standard procedures.

10. Delivery Estimates and Tracking

Both shipping options currently have an estimated delivery period of 10–15 business days.

This timeframe is provided as a general estimate and does not constitute a guaranteed delivery date.

Actual delivery may vary depending on:

• The delivery destination.

• Transportation and logistics arrangements.

• Carrier operating conditions.

• Public holidays.

• Weather-related disruptions.

• Customs procedures, where applicable.

• Other circumstances affecting shipment movement.

When tracking information becomes available after dispatch, relevant shipment details may be provided through our available order notification system or by email.

Customers may use the available tracking information to monitor the progress of their shipment.

Please allow additional time for tracking updates to appear after a package has been handed over to the carrier.

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number and tracking information, if available.

11. Order Modifications and Cancellations

We understand that customers may occasionally need to modify or cancel a purchase after submitting an order.

If you need to make a change, please contact us as soon as possible at:

service@nerluxa.com

We will review your request according to the current order processing and shipping status.

11.1 Order Modifications

Requests to change product options, quantities, or delivery information will be reviewed based on whether the order has entered processing or dispatch.

We cannot guarantee that requested changes will be possible after fulfillment procedures have started.

11.2 Order Cancellations

Cancellation requests may be considered before an order enters processing or dispatch.

Once an order has entered processing or has been handed over to the shipping carrier, cancellation may no longer be available through our standard procedures.

If the order has already been dispatched, customers may submit a return request in accordance with our Return & Refund Policy.

11.3 Refunds Following Accepted Cancellations

If a cancellation is accepted after payment has been collected, the applicable refund will generally be issued to the original payment method.

The time required for the refund to appear may vary depending on the payment provider and financial institution.

Nothing in this section is intended to restrict statutory cancellation rights available under applicable consumer protection laws.

12. Return Conditions

We want customers to feel confident when purchasing from nerluxa.

Eligible purchases may be returned within 30 calendar days after the delivery date, subject to the applicable return conditions.

For personal preference returns, products should generally:

• Remain unused and unworn, where applicable.

• Be maintained in their original condition.

• Include original packaging, labels, tags, and accessories where reasonably available.

• Show no signs of damage, alteration, washing, or misuse after delivery.

• Be accompanied by valid order information or proof of purchase.

Returns involving damaged, defective, incomplete, or incorrect products will be reviewed according to the specific circumstances and applicable consumer protection requirements.

12.1 Personal Preference Returns

Customers may request a return because of a change of mind, personal preference, or another reason unrelated to a product issue or fulfillment error.

For eligible personal preference returns, customers are responsible for the applicable return shipping costs.

12.2 Damaged or Defective Products

If a product arrives damaged or defective and a return is required because of a qualifying product issue, nerluxa will cover the applicable return shipping costs.

Customers should contact our support team and provide relevant photographs or videos where available.

12.3 Incorrect Products

If a customer receives an incorrect product because of an error on our part, nerluxa will cover the applicable return shipping costs when a return is required.

Our team will review the request and provide the appropriate instructions.

13. Return Authorization and Return Procedures

All return requests must be submitted to our customer support team before any product is shipped back.

To request a return, please email:

service@nerluxa.com

Please include:

• Your full name.

• Your order number.

• The email address used during checkout.

• The product you wish to return.

• The reason for your request.

• Relevant photographs or videos, where applicable.

Our team will review your request and provide further instructions.

Once a return has been approved, we will provide the designated return destination and relevant shipping arrangements.

Please do not send returned products without prior authorization.

The business address displayed on our Contact Us page is provided for company identification and general business correspondence. It is not necessarily the designated return shipping address.

Returned products should only be sent to the destination specifically confirmed by our customer support team.

14. Refund Procedures and Processing Time

After an authorized return has been received, our team will inspect the returned product and review the associated request.

For approved returns, refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

Once the refund has been initiated, the time required for the funds to appear in your account may depend on:

• Your bank.

• Your card issuer.

• Your original payment method.

• The relevant payment provider.

• Financial institution processing procedures.

Approved refunds are generally issued to the original payment method used for the purchase.

If a refund does not appear after the expected processing period, we recommend checking with your payment provider or contacting our customer support team for further assistance.

15. Exchanges and Replacement Arrangements

If you wish to exchange a purchased product, please contact us before returning the original item.

Exchange requests are subject to product availability and review.

If the requested product or option is unavailable, we will discuss an appropriate alternative or refund arrangement.

For products that arrive damaged, defective, incomplete, or incorrect, we will review the circumstances and determine an appropriate resolution.

Depending on the situation, this may include:

• A replacement product.

• An authorized return.

• A refund.

• Another suitable remedy.

Where a return is required because of a qualifying product issue or an error on our part, nerluxa will cover the applicable return shipping costs.

All exchanges and returns must follow the instructions provided by our customer support team.

16. Unavailable Products and Unfulfilled Orders

Product availability may change due to inventory conditions or other operational circumstances.

If a product becomes unavailable after an order has been submitted, we will contact the affected customer to explain the situation.

Depending on the circumstances, available resolutions may include:

• An appropriate alternative, subject to customer agreement.

• Cancellation of the affected order.

• A refund for the unavailable product.

• Another suitable arrangement agreed upon with the customer.

If payment has already been collected for an order or product that cannot be supplied, an applicable refund will be arranged.

Refunds will generally be returned through the original payment method, subject to applicable payment procedures and legal requirements.

17. Promotional Offers and Discounts

From time to time, our store may display promotional offers, discounts, or other special purchasing arrangements.

Promotional offers may be subject to specific conditions, including:

• Eligibility requirements.

• Minimum purchase amounts.

• Validity periods.

• Product or order restrictions.

• Other conditions displayed with the relevant promotion.

Customers should review the applicable promotional details before completing checkout.

Unless expressly stated otherwise, promotional offers cannot be assumed to apply retroactively to orders already completed.

Where a promotional condition is unclear or appears inconsistent with the checkout information, customers are encouraged to contact us before submitting payment.

Any promotional activity will be handled in accordance with applicable laws and the conditions presented at the time of purchase.

18. Incorrect Orders and Customer Inquiries

If you receive a product that does not match your order or notice an issue with your purchase, please contact us as soon as reasonably possible.

To help us investigate the matter, please provide:

• Your order number.

• The email address used during checkout.

• The name or description of the affected product.

• A clear explanation of the issue.

• Supporting photographs or videos, where relevant.

We will review the available information and explain the appropriate next steps.

For issues resulting from our fulfillment error, we will cover the applicable return shipping costs when a return is required.

19. Payment Disputes and Transaction Concerns

If you have a question or concern about a payment, refund, or transaction associated with your order, we encourage you to contact our customer support team first.

We will review the relevant order information and available payment records to assist with your inquiry.

If a payment appears to have been duplicated, incorrectly processed, or otherwise affected by a transaction issue, please provide the relevant order details.

Nothing in this section is intended to restrict your right to contact your bank, card issuer, payment provider, or other relevant financial institution.

Customers retain any dispute and payment-related rights available under applicable laws and payment provider procedures.

20. Customer Responsibilities

To support an efficient purchasing and delivery process, customers are encouraged to:

• Review product information before ordering.

• Confirm selected options and quantities.

• Provide accurate contact and delivery information.

• Verify the final purchase amount before payment.

• Use an authorized payment method.

• Retain order confirmations and relevant transaction records.

• Contact us promptly when an order-related issue occurs.

• Follow the return authorization and shipping instructions provided by our team.

Customers should also take reasonable care to protect their account credentials and payment information.

Providing accurate information helps us process purchases and respond to customer inquiries more effectively.

21. Limitation of Purchase-Related Liability

We make reasonable efforts to provide accurate product information, reliable checkout functionality, and appropriate order support.

However, certain circumstances may affect the purchasing or fulfillment process, including technical interruptions, payment provider issues, transportation disruptions, product availability changes, and other events beyond our reasonable control.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from circumstances that are beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit liability for matters that cannot legally be excluded or limited.

Nothing in this section restricts mandatory consumer rights, statutory warranties, or remedies available under applicable laws and regulations.

22. Applicable Consumer Protection Rights

These Terms of Purchase describe our standard procedures for handling customer transactions and after-sales requests.

They are intended to operate consistently with applicable consumer protection laws and regulations.

Nothing in these Terms is intended to waive, exclude, or restrict any mandatory legal rights available to customers.

If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

Customers retain any statutory cancellation, refund, warranty, and other consumer rights that cannot legally be waived or restricted.

23. Relationship with Other Store Policies

These Terms of Purchase should be read together with the other policies published on our website.

Relevant documents include:

• Terms of Service.

• Shipping Policy.

• Return & Refund Policy.

• Privacy Policy.

Each policy provides additional information about the relevant aspects of your interaction with our store.

For example:

• Our Shipping Policy explains delivery methods, shipping charges, and estimated delivery periods.

• Our Return & Refund Policy explains return eligibility, return shipping responsibilities, and refund procedures.

• Our Privacy Policy explains how personal information is collected, used, and processed.

Where different policies address different subjects, the relevant provisions should be read together.

Any conflict involving mandatory consumer rights will be resolved in accordance with applicable law.

24. Changes to These Terms

We may update these Terms of Purchase periodically to reflect changes in our purchasing procedures, payment arrangements, order fulfillment practices, business operations, or applicable legal requirements.

Any revised version will be published on this page together with an updated Last Updated date.

We encourage customers to review this document periodically.

Changes will be handled in accordance with applicable laws and will not remove mandatory rights relating to purchases already made.

25. Contact Information

If you have questions about a purchase, payment, order confirmation, delivery, cancellation, return, or refund, please contact our customer support team.

Our official company information is as follows:

Brand Name: nerluxa

Legal Company Name: Shantou Little Superstar Brand Management Co., Ltd.

Customer Service Email: service@nerluxa.com

Business Phone: +86 754-88992761

Business Address:

Room 502, Xinxing Building, Building 1, Longtou Industrial Zone, Longhua Subdistrict, Longhu District, Shantou City, Guangdong Province, China.

For order-related inquiries, please include your order number and the email address used during checkout.

Our team will review your request and provide the appropriate assistance.

Thank you for choosing nerluxa. We appreciate your business and look forward to providing you with a convenient, transparent, and dependable shopping experience.